POLICIES

CANCELLATION POLICY

Every client is important to us, and we understand things come up that may cause you to miss your appointment. With that in mind, we also want to give your appointment the time and attention it deserves.

As a result, we require all appointments to be held with a credit or debit card on file. We respectfully request at least 24 hours notice if you need to cancel or make changes to your appointment time. Failing to give 24-hour notice will result in a 50% charge of your booked service. Any same day or no-shows will be charged 100% of their service amount.

LATE POLICY

Please be sure to arrive on time for your appointment. Arriving late may result in your appointment being shortened or canceled. Please call or text us at 910.395.1335 if you know you are going to be over 15 minutes late so we can advise you on whether or not to attend your appointment.

REFUNDS / RETURNS

Our goal is for each client to love their results. In the event that you are dissatisfied with your service(s), our refund policies are laid out as such:

1. Please contact us within seven days of your appointment and we will gladly get you back in for a redo. At that time we will make every effort to correct any problems to make sure you are 100% satisfied. Please note we will reschedule you with the service provider who performed the initial service at no additional charge to you.

2. Refunds for products purchased will only be considered if presented within seven (7) days of purchase. Products can only be refunded if unused and in its original packaging.